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How To Solve Outlook 365 Stuck On Loading Profile

How To Solve Outlook 365 Stuck On Loading Profile

The software is having difficulty connecting to the Microsoft Exchange server if you’re using Outlook 365, and it’s stuck on the “loading profile” screen. A poor connection, an issue with the Exchange server, or an issue with your account settings are just a few possible causes. To solve this problem, keep reading that articles.

Check your internet connection

If you’re using Outlook 365 and it’s stuck on the “Loading Profile” screen, there’s a good chance that the issue is with your internet connection. If Outlook opens in Safe Mode, the issue is most likely with an add-in. From there, you can choose to disable all add-ins or just the ones that are giving you trouble.

Close and restart Outlook

If Outlook 365 is stuck on loading your profile, the first thing you should try is to close and restart the program. This may sound like an obvious solution, but it’s often the best way to fix a minor problem like this.

If Outlook 365 is still stuck on loading your profile after you’ve restarted it, there are a few other things you can try. One is to delete your Outlook profile and then recreate it. This can be done by going to the Control Panel, clicking on Mail, and then clicking on Show Profiles. 

You can also attempt to fix your Outlook installation. This can be done by going to the Control Panel, clicking on Programs and Features, and then clicking on Microsoft Office 365. From here, you can click on the Repair button.

Change your Outlook settings

There are a few things you may do to resolve the problem if you’re experiencing difficulties loading your Outlook profile. Try rebooting your computer first. Attempt altering your Outlook settings if that doesn’t work.

To change your Outlook settings, open the program and click on the File tab. Next, click on the Change button and make the necessary changes. Select the profiles tab and delete the profile you want to remove. Then, restart Outlook and create a new profile.

Perform a clean boot

If you’re having trouble starting Outlook, it could be because your settings are corrupted. A clean boot is one approach to resolve this. This will start Windows with minimal drivers and programs, which can help resolve issues.

Follow these steps to do a clean boot:

  1. In the search box, type “MSConfig” and hit Enter.
  2. Click Disable all after selecting Hide all Microsoft services under the Services menu.
  3. Select Open Task Manager under the Startup tab.
  4. In Task Manager, click the Startup tab and Disable all.
  5. Close Task Manager.
  6. Click OK, and then restart your computer.

Run the Outlook 365 troubleshooter

If you’re having trouble with Outlook 365, running the Outlook 365 troubleshooter is the first step. This troubleshooter can help solve many common Outlook 365 problems, including problems with opening Outlook 365, signing in, and sending or receiving mail.

To launch the troubleshooter for Outlook 365:

  1. Look up “troubleshoot” in the Start menu.
  2. From the selection of outcomes, choose “Troubleshoot.”
  3. In the “Get up and running” section, select “Outlook 365.”
  4. Choose “Run the troubleshooter”.
  5. Adhere to the instructions to finish the troubleshooting procedure.

You can attempt a few more options if the Outlook 365 troubleshooter is unable to resolve your issue.

For example, you can try restarting Outlook 365 or your computer or resetting Outlook 365. 


If you see the “Loading Profile” caution when you open Outlook, it means your mail takes longer than usual to load. This can be caused by a slow internet connection, a large mail account, or a problem with the mail server. If the issue continues, you might need to ask your email provider for assistance.

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